Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
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Do you have questions about how we can help your skin? Send us an email and we’ll get in touch within 48hours.
How long will delivery take?
All our products have a freshness guarantee, therefore all orders are handcrafted and made to order. Our orders have a 2-business day processing time. During sales and promotion, there is a 3-4 business day processing time. Once your order is in the packaging and shipping stage you will receive an email with your tracking or waybill number for your package
Do you have a store location?
We currently do not have a physical store. Our business is 100% online. However, we are working getting a store ready soon.
Do I need to throw out my products after 90 days?
Our products have a peak potency period ranging from six to twelve months. Anything longer than this time frame cannot sustain the bio-active nature of raw plant material, so we recommend use within this time period. We make our products fresh using ingredients that were just processed and ship directly to our client to ensure what you receive is exceptionally active.
Do you offer refunds?
We do not offer refunds. All sales are final. Once your order is placed there can not be any changes made. Please be sure to verify your order as well as the address before submitting.
Do you offer exchanges?
We only exchange items that are damaged or defective. Please email firstname.lastname@example.org for further assistance. Please include name, order number, item damaged/defective, and images of damages.
Can i place orders over the phone?
We do not take orders over the phone. Orders can be placed through our website.
Can I order online and pick up my items at any location?
Orders placed online cannot be picked up at the any location. They will be shipped to the shipping address provided on the order. Except customer paid for terminal pickup using the options provided at checkout.
'd like to find out more about purchasing wholesale, How do I get more information?
For wholesale pricing and information, please email email@example.com
I'd like to discuss Sponsorship Opportunities & Product Donations.
Sponsorship and donation requests should be sent to firstname.lastname@example.org