Thank you for choosing Purist Skincare. We strive to provide a seamless and efficient shipping experience for our valued customers. Please find below the details regarding our shipping policies:

1. Carrier Options: We utilize reputable carriers such as FedEx (RedStar) and DHL for our home delivery services, ensuring reliable and timely shipment of your Purist Skincare products.

2. Delivery Methods:

  • Home Delivery: Fast and secure delivery to your doorstep.
  • Pickup Option: For a more affordable alternative, we offer a pickup option. Select this choice during checkout to arrange for a convenient pickup location at a courier office 

3. Processing Time: Please note that there is a standard 3-day processing time for all orders. This allows us to ensure the accuracy and quality of your order before it is dispatched for shipping.

4. Worldwide Shipping: We are delighted to offer worldwide shipping, extending the reach of Purist Organics to customers globally. Regardless of your location, we are committed to delivering our premium skincare products to your doorstep.

5. Tracking Information: Once your order has been processed and shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment in real-time.

6. Customs and Duties: International customers are responsible for any customs duties or taxes that may be applicable to their orders. Please check with your local customs office for more information.

7. Customer Support: Our dedicated customer support team is available to assist you with any shipping-related inquiries. Feel free to reach out to support@puristorganics.com / +2348070446622 for prompt assistance.

 

NEED TO KNOW

In the event that a product you have ordered is out of stock, we will contact you immediately. If you place multiple orders within a short period of time (generally 24-48 hours), your orders may be consolidated and delivered as a single order. If your order is made up of multiple items, some items may be dispatched separately.

Please note that estimated delivery times are to be used as a general guide, as delays can sometimes occur that are outside of our control, particularly during busy times such as Christmas. We will do our best to deliver goods promptly, however, we can not accept liability for delay in delivery for any cause.

WHAT HAPPENS IF I HAVE ENTERED THE WRONG ADDRESS?
We would request you call us on our customer care number (+2348070446622) immediately so that we can fix the same for you.

CAN I SHIP TO MULTIPLE ADDRESSES AT THE SAME TIME?
Sorry, we are unable to ship to multiple addresses at this time. We recommend you place separate orders for the same.

HOW CAN I TRACK MY ORDER?
To track your order, you will be sent a track shipping number via text message or email. Alternatively, you could email us your order no. and registered email ID using which you placed your order or call us on +2348070446622. We will check and revert to you on your order status. Please note we are available Mon-Fri from 9 am to 5 pm (except on Public holidays).

DO YOU ACCEPT INTERNATIONAL ORDERS?
Yes.

Delivery rate varies and depends on SHIPPING COMPANY, WEIGHT, LOCATION. The shipping rate is calculated during checkout.

At Purist Organics, we value your satisfaction and are committed to delivering our exceptional products to you in a timely and efficient manner. Thank you for entrusting us with your skincare needs.